Terms & Conditions

Introduction

These Terms and Conditions ("Terms") govern your use of Washington County Glass services and website located at washcoglasrep.com (the "Service") operated by Washington County Glass ("us", "we", or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

Services Description

Washington County Glass provides professional auto glass replacement and repair services, including:

• Windshield Replacement: Complete windshield replacement with OEM or equivalent quality glass
• Auto Glass Repair: Repair of small chips and cracks using advanced resin injection technology
• Mobile Service: On-site service at customer locations for convenience
• Emergency Services: 24/7 emergency assistance for urgent glass replacement needs
• Insurance Assistance: Help with insurance claims and paperwork

All services are performed by certified technicians following industry standards and manufacturer specifications.

Customer Responsibilities

Customers agree to:

• Provide Accurate Information: Supply correct vehicle information, contact details, and insurance information when required
• Ensure Vehicle Access: Make the vehicle accessible for service at scheduled times
• Remove Personal Items: Remove all personal belongings from the vehicle before service
• Insurance Cooperation: Work with their insurance provider for claim processing when applicable
• Payment Terms: Make payment according to agreed terms for services not covered by insurance

Service Guarantees

We stand behind our workmanship with the following commitments:

• Workmanship Warranty: All installation work is guaranteed against defects in workmanship
• Quality Materials: We use only quality glass and adhesives that meet or exceed industry standards
• Professional Installation: All work performed by certified, experienced technicians
• Satisfaction Guarantee: We will work to resolve any issues with our service

Pricing and Payment

• Service Charges: All services are charged according to current rate schedules provided at time of service
• Insurance Claims: For insurance-covered services, customers are responsible only for applicable deductibles
• Additional Services: Any additional services or parts will be discussed and agreed upon before work begins
• Payment Methods: We accept cash, check, and major credit cards
• Mobile Service Fees: Standard mobile service fees may apply for on-site service

Scheduling and Cancellations

• Advance Notice: We request at least 24 hours notice for service cancellations
• Emergency Services: Emergency services may be scheduled with shorter notice
• Weather Delays: Service may be rescheduled due to weather conditions affecting installation quality
• Vehicle Readiness: Service may be rescheduled if vehicle is not ready or accessible

Liability and Limitations

Our Liability: Our total liability for any service-related claim shall not exceed the cost of the specific service provided.

Excluded Damages: We are not liable for:

• Damage to personal items left in vehicles
• Pre-existing vehicle conditions
• Damage resulting from customer negligence
• Consequential or indirect damages

Insurance Coordination: We assist with insurance claims but are not responsible for insurance company decisions or delays.

Privacy and Data Protection

We collect and use customer information solely for service provision and business operations in accordance with applicable privacy laws. Customer data is stored securely and not shared with third parties except as necessary for service provision or as required by law.

For detailed information about data collection and use, please refer to our Privacy Policy.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Washington County Glass and its licensors. The Service is protected by copyright, trademark, and other laws.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Modifications to Terms

We reserve the right to modify or replace these Terms at any time. It is your responsibility to review these Terms periodically for changes. Your continued use of the Service following the posting of any changes constitutes acceptance of those changes.

Governing Law

These Terms shall be interpreted and governed by the laws of the State of Indiana, United States, without regard to its conflict of law provisions.

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Acknowledgment

By using our service, you acknowledge that you have read these terms and conditions and agree to be bound by them.