Privacy Policy

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us for auto glass services
• Request quotes or estimates
• Schedule appointments
• Fill out forms on our website
• Communicate with us by phone, email, or other methods

This information may include:

• Name and contact information (address, phone number, email address)
• Vehicle information (year, make, model, VIN if applicable)
• Insurance information (policy number, insurance carrier)
• Payment information (processed securely through third-party payment processors)
• Service preferences and requirements

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our auto glass services
• Process and complete transactions
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, and events
• Monitor and analyze trends, usage, and activities in connection with our services
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

• Service Providers: We may share your information with trusted third-party service providers who assist us in providing our services (such as insurance processing companies, payment processors, and auto glass suppliers)
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• Consent: We may share your information with your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using industry-standard encryption
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to object to or restrict processing of your personal information
• The right to data portability

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

Website Analytics

We may use third-party analytics services (such as Google Analytics) to analyze website traffic and user behavior. These services may use cookies to collect information about your use of our website.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Your Privacy Matters

Washington County Glass is committed to protecting your privacy and handling your personal information responsibly. We believe in transparency about how we collect, use, and protect your data.