Service Guarantees & Warranty Coverage
Washington County Glass stands behind the quality of our work with comprehensive warranty coverage:
Windshield Replacement Warranty
- Lifetime warranty on workmanship and installation
- Limited warranty on materials and glass (varies by manufacturer, typically 1-3 years)
- Coverage includes: installation issues, leaks, stress cracks, and defects in materials
Glass Repair Warranty
- 6-month warranty on simple chip repairs
- 1-year warranty on complex crack repairs
- Coverage includes: repair failure, spreading cracks, and quality issues
Installation Services Warranty
- 2-year warranty on side window installations
- 1-year warranty on rear window installations
- Coverage includes: installation defects, leaks, and material issues
Refund and Service Guarantee Policy
Service Satisfaction Guarantee
If you are not completely satisfied with our service quality, we will:
- Work to resolve the issue at no additional charge
- Reperform the service if necessary
- Provide compensation or credit for legitimate service deficiencies
Material and Glass Coverage
For defects in materials or glass supplied:
- We will replace defective materials at no charge
- Labor charges may apply for replacement if caused by external damage
- Claims must be made within the warranty period with documentation
Insurance Claim Assistance
When we handle insurance claims:
- We work directly with your insurance company
- Any refund issues are typically resolved between you and your insurer
- We provide all necessary documentation and support for claims
Warranty Claims Process
To make a warranty claim:
- Contact us immediately when you notice any issue
- Provide service documentation (receipt, warranty card, or service order)
- Describe the issue in detail with photos if possible
- Schedule an inspection with our technicians
- Allow us to assess and resolve the issue appropriately
What We Cover
- Installation errors or defects
- Premature failure of materials
- Leaks or water infiltration
- Stress cracks from installation
- Warranty period issues (as specified for each service type)
What We Don't Cover
- Damage from accidents, vandalism, or acts of nature
- Problems caused by third-party modifications
- Normal wear and tear beyond warranty period
- Damage from improper vehicle maintenance
- Issues from using non-recommended cleaning products
Payment and Billing Policies
Payment Methods
- Cash, check, and major credit cards accepted
- Insurance direct billing available
- Payment plans available for qualifying customers
Billing Disputes
- All billing concerns should be raised immediately
- We will investigate and resolve disputes promptly
- Documentation and receipts provided for all services
Service Cancellation and Rescheduling
For scheduled appointments:
- Cancel or reschedule with at least 24 hours notice when possible
- Emergency services can be scheduled with short notice
- Late cancellations may incur a small service fee
- We will work with you to reschedule at no additional cost
Our Promise to You
Washington County Glass is committed to providing exceptional auto glass services with your complete satisfaction as our top priority. Our warranty and service policies are designed to give you confidence in your investment and peace of mind knowing you're protected.